Collection of Personal Information
The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:
contact us through our website using an online form;
register to attend our virtual showcase;
request to chat online or contact a particular company participating in our virtual showcase via our website;
make a product or service enquiry;
complete an application or enter into an agreement;
receive a visit from one of our representatives;
subscribe to one of our mailing lists;
correspond with us, including by email; or
enter a promotion or competition.
We collect personal information from you for several reasons, including to:
facilitate your connection with traders participating in our virtual showcase;
sell and deliver our products and services to you;
respond to your questions or requests for information;
improve our service;
assist us forecast the future demand for our products and services;
send you direct marketing material by email or post;
analyse our website usage;
enhance the content of our website;
keep a record of our dealings with each other; and
comply with legal obligations.
If you do not provide us with your personal information, we may not be able to provide you with these services.
You can generally visit our website without telling us who you are or revealing other personal information.
To customise your user experience on our website we may provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Facebook, Twitter, Google+ and Pinterest. If you connect to these third-party social networking services to participate in one of our promotional campaigns, you are authorising Cars in the Cloud to access and use certain information from your social network profile. You can opt-out of authorising Cars in the Cloud from collecting or accessing your information when you are not using the application and you can cancel this service at any time by deleting the application from your social network account.
Disclosure to Third Parties
Cars in the Cloud recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:
you have given us your consent to do so;
it is necessary for us to do so to fulfil the primary purpose(s) for which we collected your personal information (which may include sharing your contact details with companies participating in the virtual showcase as listed on our website);
you would reasonably expect us to disclose it for a related purpose; or
we are required to do so by law.
The third parties we will typically share your personal information with include companies in our own corporate group (including in New Zealand), your authorised representatives and service providers which we use to conduct our business, functions and activities. These organisations may be involved or conduct:
mailing, shipping or courier operations;
information technology services;
legal, auditing, accountancy or other professional services;
credit reporting services;
promotions and competitions;
website usage analysis
Cross Border Disclosure
If we disclose personal information in countries outside Australia, we will only do so in compliance with all applicable Australian data protection and privacy laws and if we reasonably believe that the information will remain subject to principles for fair handling of the information which are substantially similar to the applicable Australian privacy laws.
Website data and cookies
When you visit our website, we collect your server address, domain name and information regarding the pages which you visit and links that you click on. This information is used for statistical and website development purposes only.
We will only collect sensitive information from you relating to race, ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health and medical history with your consent and only use it for the purposes for which it is provided. We do not typically collect such information. You should be aware that your comments or opinions shared on our website may be publicly accessible on the website if provided in a public chat room function.
The security of your personal information is of great importance to us, and we take reasonable steps to:
keep your personal information secure in a combination of secure computer storage, hard copy files and other access-controlled records; and
ensure your personal information is protected from misuse, interference, loss and from unauthorised access, modification or disclosure.
We will endeavour to destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided, unless a legal exception applies.
Access and Correction
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is relevant, accurate, complete and up to date. We appreciate you assisting us by letting us know if your personal information has changed.
You have a right of access to most personal information we hold about you and the right to correct or update your personal information. This right is subject to certain exceptions allowed by law. To request access, please contact our privacy officer, whose contact details are set out below. We will need to verify your identity before meeting your request, which we may require in writing, and we will process it in a reasonable time.
Queries and Complaints
The Privacy Officer
G.U.D. Holdings Limited
29 Taras Avenue, Altona North, Victoria 3025
P: +61 3 9243 3311
If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you. If, however, you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992.
Cars in the Cloud is a business name and trademark of GUD Holdings Limited.